Help and contact

Updated 20 October 2026.

Contact

Write to hello@owlet.studio or call +48 794 081 482. We answer within two working days. We aim to review every report about someone in a crew within 24 hours and in any case act without undue delay.

This address is also our single point of contact for authorities, the European Commission and users under Articles 11 and 12 of the Digital Services Act, in English and Polish.

Common questions

Delete your account: More, your account, Delete account. Your ski days stay on your phone. Every step, and how to ask without the app.

Export your days: More, Export data. A day as GPX or FIT, a season as CSV, or everything in one archive.

Report or block someone in a crew: press and hold a message, or tap the person, and choose Report or Block. More in the Terms.

Recording in the background: allow location access “Always” so your day records with the phone in your pocket.

Privacy and terms

How we handle your data is in the Privacy Policy, and the rules for using the app and this website in the Terms.

Who we are

PISTEBOUND is provided by Kornel Sowiński, trading as SOWINS Kornel Sowiński, Orchów 159, 98-100 Łask, Poland, registered in the Polish business register (CEIDG), tax ID (NIP) 8311640361, EU VAT PL8311640361, REGON 386815540, hello@owlet.studio, +48 794 081 482.