PISTEBOUND Polski

Delete your PISTEBOUND account

This page explains how to delete your account in PISTEBOUND, the ski and snowboard app for iPhone and Android, and what happens to your data. PISTEBOUND is made by owlet.studio, the studio of SOWINS Kornel Sowiński, Orchów 159, 98-100 Łask, Poland.

An account is optional. If you never signed in, there is no account to delete: everything you recorded is only on your phone, and deleting the app removes it.

In the app

The steps are the same on iPhone and Android. You need to be signed in and online.

  1. Open PISTEBOUND and go to the More tab.
  2. Tap your account row at the top of the screen. It shows your name and photo, or "Account" if you have not chosen a name.
  3. Tap Delete account. On Android it is under "Sign out", in the Profile section; on iPhone it is at the bottom of the screen.
  4. In the "Delete your account?" window, tap Delete account again to confirm.

If you signed in with Apple on an iPhone, Apple asks you to confirm once more, so that the app can also unlink PISTEBOUND from your Apple Account. When the account has been deleted, you are signed out and the account screen offers to sign in again. If the phone is offline, the app says so and the account stays; try again when you are online.

Without the app

  1. Send an email to hello@owlet.studio from the email address you sign in with.
  2. Use the subject "Delete my PISTEBOUND account". You do not need to give a reason.
  3. If you signed in with Apple and chose to hide your email address, write from the email address of your Apple Account and say so in the message.

If we are not sure the request comes from the account holder, we may ask you to confirm it. We delete the account and the data listed below within one month at the latest, usually much sooner, and confirm by email.

What is deleted

Deleting your account removes from our server, for good:

  1. your account, profile, name, colour, profile photo and the details about you (date of birth, sex, height, weight and skiing level);
  2. the backed-up recordings of your days and the records of days you deleted;
  3. your crew memberships, the messages, photos and reactions you sent, and your answers to meetups and trips;
  4. the days you showed to your crews, your shared position and your Find me link;
  5. your times on piste leaderboards;
  6. the people you blocked, your notification tokens and your sign-in sessions;
  7. your Strava connection and its keys, if you connected Strava. Activities already sent to Strava stay on Strava until you delete them there.

What is kept, and for how long

  1. Days on your phone. They stay on your phone until you delete them or the app. We never had access to them unless you backed them up.
  2. Crews you created, if they still have other members, until the last member leaves.
  3. Meetups, trips and meeting points you created, without your name, until they are deleted on their usual schedule: a meetup one day after it starts, a meeting point two days after it was set, a trip 15 days after its last day.
  4. Reports you made or that concern you, including a copy of reported content, no longer linked to your account: until 12 months after the report was dealt with, and at the latest 13 months after it was made. Reports of names on leaderboards are deleted with the account. Emails about reports and blocks already sent to our moderators are deleted 13 months after they were sent.
  5. Banned accounts only: keyed fingerprints of the email address and Apple identifier, from which neither can be read, so that the person cannot return. They are kept for 5 years after the ban.
  6. Logs and backups of our providers, until they are removed in those providers' cycles, within 7 days.

Deleting some data without deleting the account

  1. Backup of your days: open your account screen and turn off "Back up to my account". The app asks whether to remove the copies already on your account too.
  2. A single day: delete it in the app. Its copy on your account is removed the next time the app backs up your days. On the phone, the day waits in More, "Recently deleted" for 30 days, in case you want it back.
  3. Leaderboards: turn off "Show my times" on the More tab. Your times leave every leaderboard at once.
  4. Days shown to your crews: open a crew on the Crew tab and tap "Stop showing my days".
  5. Anything else: email hello@owlet.studio.

More information

Section 13 of our Privacy Policy describes account deletion in full: https://pistebound.com/privacy

Questions: hello@owlet.studio

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