PISTEBOUND Terms of Service
Terms for services provided electronically in the PISTEBOUND app and on pistebound.com.
Version 1.2. Published 20 October 2026. Effective 20 October 2026, except the changes to sections 19(1) and 20(1) made in version 1.1 and the changes made in version 1.2, which take effect on 4 November 2026.
What changed in version 1.2. The Terms now also cover the App for Android phones, distributed through Google Play: sections 2(1), 2(7), 4(1)(3), 5, 6(2), 9(2), 20(2), 30(1) and 34(1)(2). These changes take effect on 4 November 2026, 15 days after publication; until then the wording of version 1.1 applies, which describes the App for iPhone only. Nothing changes for the iPhone app. If you do not accept these changes, you may end the Agreement free of charge before they take effect (section 34(3)).
What changed in version 1.1. Section 1(2) adds our phone number and section 26(2)(4) now says "112 in the European Union", as the Polish version does; these changes take effect on publication. The changes to section 19(1) (how quickly we review reports) and section 20(1) (leaderboards only for people aged 16 or over) affect your rights and take effect on 4 November 2026, 15 days after publication. Until then the earlier wording applies, as each of those sections shows. If you do not accept these changes, you may end the Agreement free of charge before they take effect (section 34(3)).
This English version is a translation of the Polish "Regulamin PISTEBOUND". Section numbers match the Polish version. Section 35 explains which version prevails.
Chapter 1. General
1. Who provides the services
- The services are provided by Kornel Sowiński, a sole trader registered in Poland's Central Register and Information on Economic Activity (CEIDG) under the business name SOWINS Kornel Sowiński, Orchów 159, 98-100 Łask, Poland, tax identification number (NIP) 8311640361, REGON 386815540, EU VAT number PL8311640361 ("we", "us").
- You can reach us by email at hello@owlet.studio, by phone at +48 794 081 482, by post at the address in paragraph 1, or in the App under More, "Contact us".
- These Terms are the terms required by Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means. They are available free of charge on the Website, in a form you can download, save and print, and in the App.
2. Definitions
- App: the PISTEBOUND software for iPhone, with its companion app for Apple Watch, distributed through the App Store, and for Android phones, distributed through Google Play.
- Website: pistebound.com and its pages, including resort pages, the App demo, crew join pages and Find me pages.
- Services: the services we provide electronically under these Terms, described in section 4.
- You: any individual, company or other organisation that uses the Services.
- Consumer: a natural person who enters into the Agreement with us for purposes not directly connected with their business or profession.
- Sole trader with consumer protection: a natural person who enters into the Agreement for purposes directly connected with their business, where the Agreement shows that it is not of a professional nature for them, in particular in view of the business activity recorded in CEIDG.
- Account: your individual account on our server, created through a link sent to your email address or, on iPhone, with Sign in with Apple.
- Crew: a private group of Account holders that can be joined only by invitation from a member.
- Your Content: anything you post in or share through the Services, in particular your name, profile photo, crew names, messages, photos, notes, names and descriptions of meetups, trips and places, conditions reports, days shown to a Crew and times on Leaderboards.
- Find me link: a link you create that lets people without the App see your last position for a limited time.
- Leaderboards: piste time leaderboards, which you join voluntarily.
- Community Rules: the rules for Crews, Leaderboards and Find me links set out in Chapter 5. In the App their summary is called "Crew rules".
- Agreement: the agreement for the provision of the Services between you and us on these Terms.
- Privacy Policy: the document describing how we process personal data, available on the Website (pistebound.com/privacy) and in the App.
- Apple EULA: Apple's Licensed Application End User License Agreement for apps from the App Store, at apple.com/legal/internet-services/itunes/dev/stdeula.
- DSA: Regulation (EU) 2022/2065 of 19 October 2022 on a Single Market for Digital Services (Digital Services Act).
- Consumer Rights Act: the Polish Act of 30 May 2014 on consumer rights.
- Civil Code: the Polish Civil Code of 23 April 1964.
Chapter 2. The Services and technical requirements
3. Nature of the Services
- The Services are free. The App contains no advertising and no in-app purchases.
- PISTEBOUND is a tool for recording and reviewing ski and snowboard days and for keeping in touch with friends on the mountain. It is not a rescue service, a safety navigation system or a medical device (Chapter 7).
4. What the Services include
- Without an Account, you can:
- browse the Website, including resort pages with weather forecasts and the App demo;
- open Find me links that other users send you;
- use the App to record and review ski days (runs, lifts, stats, records, map, replay), search resorts, view piste maps and forecasts, export and import days, on iPhone save days to Apple Health and use the Apple Watch app, get reminders to record, use the emergency numbers screen and the "Are you OK?" question asked only of you.
- With an Account, you can also use:
- backup of your days to your Account;
- Crews: chat with photos, sharing your position for a time you choose, requests for help, places and meetups, trips, conditions reports, the Crew's day board and seeing who is in the App;
- Crew notifications;
- Find me links;
- Leaderboards.
- Data processed in the App without an Account stays on your device, apart from the requests for maps, pistes and weather and the checks for App updates described in the Privacy Policy.
- We may develop the Services and add features. Changes that affect Consumers are governed by section 30.
5. Technical requirements
- To use the App you need:
- an iPhone running the iOS version stated on the App's App Store page, or an Android phone running the Android version stated on the App's Google Play page;
- for the watch app: an Apple Watch running watchOS 10 or later, paired with that iPhone;
- an internet connection to download maps, pistes and forecasts and to use an Account; recording a day also works offline;
- permission on your phone to use location and, for particular features, Motion & Fitness, the camera, photos, Apple Health and notifications (Motion & Fitness and Apple Health on iPhone only);
- to create an Account: an email address you can access or, on iPhone, an Apple Account.
- To use the Website you need an up-to-date web browser with JavaScript enabled. Pages with a map need WebGL.
- On iPhone, recording in the background and keeping a shared position up to date while the screen is locked need location set to "Always". On Android they need location while using the App, and Android shows an ongoing notification while they run. Position accuracy depends on the device, GPS reception and the terrain.
6. Risks of using services provided electronically
- Using services provided electronically carries risks, in particular:
- malware and attempts to obtain your data by deception (phishing): we never ask for a password and send sign-in links only from noreply@pistebound.com;
- interception of data on unsecured networks: the App's and the Website's connections are encrypted;
- other people using your unlocked phone and seeing your data in the App;
- a Find me link being passed on: anyone with the link sees your position until it ends.
- The App stores data in the device's storage and in its protected storage (the iOS Keychain on iPhone, storage encrypted with an Android Keystore key on Android). The Website stores only the pb_region cookie on your device, if you choose a region. The Privacy Policy has the details.
Chapter 3. The Agreement and your Account
7. Entering into the Agreement
- The Agreement for using the Website is made when you open the Website, and for using the App without an Account when you first open the App. Both are for an indefinite period and end when you stop using the Website or delete the App.
- The Agreement for an Account is made when you create the Account. Before the sign-in buttons, the App tells you that by signing in you accept these Terms, confirm that you have read the Privacy Policy and declare that you are at least 16, or 13 to 15 with the consent of a parent or other legal guardian; both documents are linked there. We record which version of these Terms you accepted and when. The Agreement is for an indefinite period.
- Using Crews and Leaderboards also requires you to accept the Community Rules in the App.
- These Terms, as in force when the Agreement is made, are available on the Website in a form you can download, save and print. On request we will send them to you by email.
8. Age and legal capacity
- You may create an Account on your own if you are 16 or older. If you are 16 or 17, you may enter into the Agreement on your own as an agreement commonly made in minor everyday matters (Article 20 of the Civil Code), because the Services are free.
- If you are 13 to 15, you may create and use an Account only with the consent of a parent or other legal guardian. By signing in you declare that you have that consent (section 7(2)).
- A child under 13 may not create an Account, even with a parent's or guardian's consent, but may use the App without one (section 4(1)). We do not knowingly allow children under 13 to hold Accounts, and if we learn that an Account belongs to a child under 13, we delete it.
- The parent or legal guardian of a user aged 13 to 15 decides, and is responsible for, which features the user uses, in particular whom they share their position with. The parent or guardian can contact us at any time (section 1(2)), withdraw consent and have the Account deleted.
- We may ask for confirmation of a parent's or legal guardian's consent and, if it is not given, delete the Account.
9. Your Account
- You may have one Account. It is personal: you may not let anyone else use it.
- You are responsible for keeping the email inbox and, on iPhone, the Apple Account you use to sign in secure.
- Once you sign in, backup of your days is on by default. You can switch it off at any time on the Account screen.
10. Ending the Agreement yourself
- You may end the Account Agreement at any time, without giving a reason and free of charge, by deleting your Account in the App (More, the account row at the top, "Delete account") or by emailing hello@owlet.studio. The Agreement ends when the Account is deleted.
- The Privacy Policy explains what deleting your Account does and which data remains. Days stored on your phone stay on your phone.
- Before deleting your Account you can export your days (More, "Export data").
11. Right of withdrawal
- If the Consumer Rights Act gives you, as a Consumer or a Sole trader with consumer protection, a right to withdraw from the Agreement, you may withdraw from the Account Agreement within 14 days of making it, without giving a reason and at no cost.
- To meet the deadline, it is enough to send a withdrawal statement to hello@owlet.studio, or to delete your Account in the App, before the deadline expires. We will confirm receipt of your statement by email without delay.
- As the Services are free and you can end the Agreement at any time under section 10, withdrawal involves no refunds or charges.
12. Ending the Agreement and banning Accounts
- We may end the Account Agreement only for one of the following reasons, and only by giving you 30 days' notice:
- we stop providing the Services, or the part of them the Agreement concerns;
- a change in the law or a decision of an authority prevents us from continuing to provide the Services on the current terms;
- you persistently breach these Terms after being asked to stop.
- We may ban your Account with immediate effect, which ends the Agreement without notice, if you seriously or repeatedly breach these Terms, in particular by posting illegal content, threatening or harassing others, impersonating someone or using the Services to track another person without their knowledge.
- Section 23(4) sets out what a ban does. A banned user may not create a new Account without our consent.
- We will tell you about a termination or a ban by email to the address linked to your Account, with a statement of reasons under section 24.
- If we terminate for a reason in paragraph 1(1) or 1(2), you can export your days during the notice period.
Chapter 4. Licences and rights
13. Licence to use the App
- If you download the App from the App Store, your licence to use it is governed by the Apple EULA. These Terms do not replace the Apple EULA; they supplement it and govern the Services.
- Where the Apple EULA does not cover a matter or does not apply, we grant you a non-exclusive, non-transferable, free licence to use the App on devices you control, to the extent needed to use the Services, for as long as the Agreement lasts.
- The Agreement is between you and us. Apple is not a party to it. We, not Apple, are responsible for the App and the Services, including maintenance, support and handling complaints, and for any claim relating to the App, such as a product liability claim, a claim that the App does not meet a legal or regulatory requirement, a claim under consumer protection or privacy law, or a claim that the App or your use of it infringes someone else's intellectual property rights. Apple has no obligation to provide maintenance or support for the App. Nothing in this paragraph limits any rights you have as a Consumer against Apple under mandatory law.
- Apple and its subsidiaries are third-party beneficiaries of this section (Article 393 of the Civil Code) and may enforce it against you.
- Except where mandatory law allows it, including Article 75(2) of the Polish Copyright and Related Rights Act or similar rules where you live, you may not decompile the App, circumvent its security measures or extract data from the Services by automated means.
14. Open data
- Piste and lift maps and the resort catalogue come from OpenStreetMap and OpenSkiMap and are made available under the Open Database License (ODbL) 1.0. The resort catalogue in the App is a derivative database and is subject to the same licence.
- Forecasts come from Open-Meteo (CC BY 4.0 licence) and elevation data from the Copernicus DEM. The App lists its sources and licences under More, "Data and licences".
15. Your Content
- You keep all rights in Your Content.
- By posting Your Content in the Services, you grant us a non-exclusive, free, worldwide licence, without the right to sublicense, to use it to the extent and for as long as needed to provide the Services to the people you share it with and to moderate it, in the following ways (fields of exploitation under Polish copyright law):
- recording and copying it in the memory of servers and devices;
- making it available so that the people you choose (Crew members, recipients of a Find me link, Leaderboard users to the extent described in the Privacy Policy) can access it at a time of their choosing;
- technically changing the format and size of photos (redrawing a photo at a smaller size without what the camera recorded).
- The licence ends when Your Content is removed from the Services, except for the copy kept in a report for the period stated in the Privacy Policy.
- You confirm that you have the right to post Your Content, and that you have the consent of anyone whose likeness you post, including in a profile photo.
Chapter 5. Community Rules
16. Crews are private
- Crews are for skiing together. Treat others with respect.
- A Crew is a private group. You can join a Crew only if someone already in it invites you. What you share in a Crew is seen only by its members.
- Share only what is yours to share, and respect other people's privacy.
17. What we do not tolerate
- You must not post or share illegal content.
- Harassment, hate speech, sexual content, threats and spam are also forbidden without exception, in messages, names and photos and in anything you share in a Crew, on Leaderboards or through Find me links.
- We do not tolerate using a Crew to bully, intimidate or harm anyone.
- You must also not:
- impersonate anyone or use someone else's likeness without their consent;
- publish other people's personal data without their consent;
- use position sharing or Find me links to track another person without their knowledge, including by running the App on someone else's phone;
- send false requests for help;
- falsify Leaderboard times, including by spoofing your GPS position;
- get round an Account ban or a block placed by another user;
- disrupt the Services or load them by automated means;
- make reports that are manifestly unfounded.
18. How to report or block
- To report a message, press and hold it and choose "Report message". To report or block a person, tap their profile in the Crew and choose "Report" or "Block". Report a Crew on the Crew screen ("Report this crew"), a trip on the trip screen and a name on a Leaderboard by pressing and holding it.
- Your report comes to us and never to the person you report. Once you block someone, you will not see their messages, photo or days, and neither of you will see the other's location. We do not tell them about the block.
- You will find the people you have blocked on the Account screen under "Blocked people", where you can unblock them.
- One person can send up to 20 reports a day in the App. This limit does not apply to reports sent by email (section 22).
19. What we do
- We review every report within 24 hours. From 4 November 2026 this paragraph reads: "We aim to review every report within 24 hours and in any case act without undue delay."
- We remove content that breaks these Terms. We remove people who break these Terms from Crews and, in serious or repeated cases, ban their Accounts permanently (section 12(2)).
- A banned person cannot come back with the same email address or Apple Account: a new Account created with either of them is banned too.
20. Piste leaderboards
- Leaderboards are voluntary. Your times go on them only after you turn on "Show my times" on the More tab and accept the Community Rules. You can turn this off at any time. From 4 November 2026 this paragraph reads: "Leaderboards are voluntary. Only people aged 16 or over may take part in them; the consent of a parent or other legal guardian does not replace this requirement. Your times go on them only after you turn on 'Show my times' on the More tab and accept the Community Rules. You can turn this off at any time."
- Only runs recorded live by the App on a phone count. A time nobody could achieve on that piste is left out automatically.
- People in your Crews see you on Leaderboards with the name you chose and the date of each time. All other signed-in users see only a short form of your name, such as "Anna K.", a colour and the month, and only once that day has ended everywhere on Earth; on the today, this week and regulars boards they see no name at all. The name you show there is subject to the Community Rules.
- Anyone who sees a name on a Leaderboard can report it. It disappears at once from the reporter's own Leaderboards and our moderators check it. A name reported by three people who ski that piste disappears from every Leaderboard until we have checked it.
- Beginner pistes, ungraded pistes and pistes shorter than 300 m have no Leaderboard, and we may pause the Leaderboard of a busy or hazardous piste.
- Ski in control, within your ability and by the resort's rules, and never race the clock on a crowded piste. Leaderboards are just for fun: there are no prizes and they are not a competition.
Chapter 6. Content moderation (DSA)
21. Points of contact
- Our single point of contact for Member State authorities, the European Commission and the European Board for Digital Services (Article 11 DSA) and for recipients of the Services (Article 12 DSA) is hello@owlet.studio.
- You can contact it in Polish or English.
- Messages to the point of contact are read by a person. Replies are not given solely by automated means.
22. Reporting illegal content (Article 16 DSA)
- Anyone, with or without an Account, may report content in the Services they believe to be illegal by emailing hello@owlet.studio. Crew users can also use the in-App reports (section 18).
- An email report should include:
- a sufficiently substantiated explanation of why the content is illegal;
- a clear indication of where the content is (for example the Crew's name, the name on a Leaderboard, the Find me link, the date and time of a message);
- the reporter's name and email address, except for reports concerning offences referred to in Articles 3 to 7 of Directive 2011/93/EU (child sexual abuse);
- a statement that the reporter believes in good faith that the information in the report is accurate and complete.
- We confirm receipt of a report by email without undue delay, handle it in a diligent, non-arbitrary and objective manner, and tell the reporter our decision and how to challenge it. We also say whether automated means were used in handling it.
- We do not disclose to other users who made a report in the App (section 18).
- After a prior warning, we may for a reasonable period stop handling reports from someone who frequently makes manifestly unfounded reports.
23. Moderation decisions and automated measures
- Decisions to remove content, remove someone from a Crew or ban an Account are taken by a person, on the basis of these Terms and the law.
- We use the following automated measures:
- a word filter: the server rejects names, Crew names, messages, meetup titles, trip notes and names, conditions reports and resort names in Find me links that contain words from a list of offensive terms, and you then see a message and can correct the content; in Crew days the server leaves out a resort name that contains such a word, and leaves out of the shared list any run or lift ride whose name contains one;
- on Leaderboards: leaving out times that are impossible on that piste, and hiding a name reported by three credible people until a moderator has checked it (section 20(4));
- limits on how often actions can be taken, such as reports, messages and attempts to join a Crew;
- automatically banning a new Account created with the email address or Apple Account of an Account a moderator has already banned.
- We may apply these restrictions: removing content, hiding a name on Leaderboards, removing someone from a Crew, excluding someone from Leaderboards, banning an Account.
- A ban removes the user from their Crews, changes those Crews' invite codes, ends their position sharing and Find me link, deletes their messages, Crew days and notification tokens, cancels their meetups and trips and excludes them from Leaderboards.
- In making decisions we take account of the rights and legitimate interests of everyone involved, including freedom of expression, and act diligently, objectively and proportionately.
- If we become aware of content giving rise to a suspicion of a criminal offence involving a threat to a person's life or safety, we promptly inform the competent law enforcement or judicial authorities (Article 18 DSA).
24. Statement of reasons (Article 17 DSA)
- We tell the user concerned about every restriction in section 23(3), at the latest when it takes effect, by email to the address linked to the Account, unless the address is unknown or the law or an order of an authority prevents it.
- The statement of reasons sets out: the type and scope of the restriction and how long it lasts; the facts and circumstances relied on, including whether the decision followed a report; whether automated means were used; the legal ground, if the content was found illegal, or the provision of these Terms, if it was found incompatible with them; and how to appeal (section 25) and go to court.
- Content rejected by the word filter when you send it is not a restriction requiring a statement of reasons, because it is never published and you see a message straight away. On request we will explain why content was rejected.
25. Appealing a moderation decision
- The user affected by a decision in section 23(3), and the person who made the report, may appeal within 6 months of being told of the decision, by emailing hello@owlet.studio.
- An appeal is decided by a person who, where possible, did not take the original decision, without undue delay and within 14 days at the latest. Appeals are not decided solely by automated means.
- If an appeal succeeds, we promptly reverse the decision, in particular by restoring the content, lifting the Account ban and deleting the Account fingerprints described in the Privacy Policy.
- An appeal does not affect your right to go to court.
Chapter 7. Safety and the nature of the information
26. Safety on the mountain
- Skiing, snowboarding and other mountain sports carry a risk of injury and death. You remain responsible for your own conduct on the pistes and in the mountains and must follow the rules of the resort and the country and the rules of safe skiing.
- PISTEBOUND is not a rescue service and does not replace the emergency services:
- "I need help" goes only to your Crews; it does not alert the emergency services;
- "Are you OK?" cannot detect a fall or an injury, only a long stop; it does not work while recording is paused or when the phone is off or flat;
- a shared position, a request for help and notifications depend on a working phone, signal and the operation of our server and of notification services; they may arrive late or not at all;
- in an emergency, call an emergency number directly, 112 in the European Union; the numbers on the emergency numbers screen were checked against official sources on the date shown on that screen but may change;
- on Apple Watch, holding the emergency button for 2 seconds calls a real emergency number; do not use it unless you need to.
- GPS accuracy in the mountains can range from a few metres to several tens of metres, and altitude, speed and run counts are calculated and may differ from reality.
27. Nature of piste, lift and weather data
- Pistes, lifts, grades, huts and opening hours come from OpenStreetMap, an open database built by volunteers. They may be incomplete, out of date or different from the resort's own markings. The resort's markings, closures and announcements always take precedence.
- The Services do not show lift status, lift operating hours or avalanche danger. A last-lift time you enter is your own note.
- Forecasts, snow and temperature data come from a weather model and are estimates, not measurements. "Conditions now" reports are the opinions of Crew members, not reports from the resort.
- Suggested routes, including gentler ways down for beginners, are worked out from map data and do not take account of closures, conditions or crowds.
- Health and calorie figures are for information only. The App is not a medical device.
Chapter 8. Liability and conformity
28. Our liability
- We are liable to you in accordance with the law.
- As regards Consumers and Sole traders with consumer protection, nothing in these Terms excludes or limits our liability where mandatory law does not allow it, in particular for death or personal injury, for fraud and for damage caused intentionally or through gross negligence. Chapter 7 describes what the Services are; it does not limit that liability.
- As regards users who are neither Consumers nor Sole traders with consumer protection, our liability for damage caused by ordinary negligence covers only actual loss and is limited to PLN 500. This limit does not apply to damage caused intentionally or through gross negligence, or to personal injury.
- We are not liable for other users' content if we do not have actual knowledge of its illegal nature and, once we obtain such knowledge, in particular through a report, we act promptly to remove it or to disable access to it (Article 6 DSA).
- We do our best to keep the Services running without interruption and to keep downtime for maintenance and updates as short as possible.
29. Conformity of the Services with the Agreement
- To the extent that Chapter 5b of the Consumer Rights Act applies to the Agreement, we are liable to Consumers and Sole traders with consumer protection for the App and the Services conforming to the Agreement throughout the period they are supplied. We bear the burden of proving that they conformed.
- We tell you about, and supply, updates, including security updates, needed to keep the Services in conformity. We are not liable for a lack of conformity caused solely by your not installing an update, if we told you about it and the consequences of not installing it, and your failure was not due to faulty instructions.
- If the Services do not conform, you may require us to bring them into conformity. We may refuse if that is impossible or would involve disproportionate costs.
- If we refuse, fail to bring the Services into conformity within a reasonable time, the lack of conformity persists despite our attempts, or it is serious enough to justify immediate withdrawal, you may withdraw from the Agreement. As the Services are free, you may withdraw even if the lack of conformity is minor. You withdraw by a statement sent to hello@owlet.studio or by deleting your Account.
- After withdrawal we do not use content other than personal data that you provided or created in the Services, except as the law allows, and on request we make it available to you free of charge, within a reasonable time and in a commonly used format (exporting days as GPX, FIT, CSV or a full archive).
- Complaints about conformity are handled under section 31.
30. Changes to the Services
- We may change the App and the Services for valid reasons: to comply with the law or the requirements of Apple, Google or data providers, to improve security, to fix faults, to develop features, or because data from third parties stops being available.
- A change costs Consumers nothing. We describe it clearly and comprehensibly.
- If a change significantly and negatively affects a Consumer's access to or use of the Services, we tell them in advance on a durable medium (by email), and the Consumer may withdraw from the Agreement free of charge within 30 days of the change or of being told about it, whichever is later, unless we let them keep using the Services unchanged.
Chapter 9. Complaints and disputes
31. Complaints
- You can make a complaint about the Services, including about their conformity with the Agreement, by email to hello@owlet.studio or by post to the address in section 1(1).
- A complaint should include contact details, a description of the problem and what you are asking for. A complaint missing any of these will not be rejected; we may ask you to complete it.
- We reply to a complaint within 14 days of receiving it, by email or by post. If we do not reply to a Consumer's complaint within that time, the complaint is deemed accepted.
- If a complaint from a Consumer does not resolve the dispute, we give the Consumer, on a durable medium, a statement of whether or not we agree to take part in out-of-court consumer dispute resolution.
32. Out-of-court dispute resolution
- As a Consumer you may use out-of-court ways of handling complaints and pursuing claims, in particular:
- a permanent consumer arbitration court at a regional inspectorate of the Trade Inspection (Inspekcja Handlowa);
- mediation proceedings before a regional inspector of the Trade Inspection;
- free help from a district or municipal consumer ombudsman (rzecznik konsumentów) or a consumer organisation such as the Federacja Konsumentów;
- the European Consumer Centre, if you live in another EU country.
- The President of the Office of Competition and Consumer Protection (UOKiK) keeps a register of bodies authorised to conduct out-of-court consumer dispute resolution (uokik.gov.pl).
- Taking part in such proceedings is voluntary for both parties.
33. Governing law and courts
- The Agreement is governed by Polish law. If you are a Consumer, this choice of law does not deprive you of the protection of the mandatory rules of the law of the country where you habitually live (Article 6 of Regulation (EC) No 593/2008, "Rome I"). Nothing in these Terms affects your statutory rights as a Consumer.
- As a Consumer you may bring proceedings in the competent court in Poland or, where EU law (in particular Regulation (EU) No 1215/2012, "Brussels I bis") or the law of the country where you live allows it, in the courts of that country.
- Disputes with users who are neither Consumers nor Sole traders with consumer protection are decided by the court with jurisdiction over our registered place of business.
Chapter 10. Final provisions
34. Changes to these Terms
- We may change these Terms only for valid reasons and only to the extent a reason requires. Valid reasons are:
- a change in the law, a court judgment or an authority's decision affecting the content of these Terms;
- a change in the requirements of Apple, Google or the data and service providers the Services rely on;
- introducing new Services or features, or changing or withdrawing existing ones;
- the need to keep users safe or prevent abuse;
- the need to remove ambiguities, errors or mistakes in these Terms.
- We announce a change at least 14 days before it takes effect, in the App, on the Website and, for Account holders, by email. The announcement identifies the changed provisions and the date they take effect.
- If you do not accept the changes, you may end the Agreement under section 10, free of charge, before they take effect. If you do not, the changes bind you (Article 384¹ of the Civil Code). Where a change requires your consent, continuing to use your Account does not count as consent; we will ask for it separately.
- A change to these Terms cannot oblige you to pay. We may provide paid Services only under a separate agreement made with your express consent.
- A shorter notice period may apply only to changes the law or an order of an authority requires in less than 14 days.
35. Language versions and effect
- These Terms are available in Polish and English. If they differ, the Polish version prevails. If you are a Consumer, any unclear provision is interpreted in the way most favourable to you, and this section does not deprive you of the protection referred to in section 33(1).
- These Terms took effect on 20 October 2026, and versions 1.1 and 1.2 take effect as stated at the top. They replace the "Community terms" previously published on the Website.
- The Privacy Policy sets out how we process personal data.